From Maintenance to Innovation: How Tech is Shaping FM at Cato

Facilities management is evolving rapidly, and technology is at the centre of that change. At Cato Services, we use digital tools not to replace our operatives, but to enhance their expertise. This combination of people and technology is driving efficiency, accountability, and client satisfaction.

The Need for Digital Transformation

Traditional paper-based processes created delays and inefficiencies. Today, clients expect live updates, transparency, and data-driven insights.

Cato’s Digital Toolbox

• Mobile Apps: Operatives log jobs, capture photos, and update progress in real time.

• Client Dashboards: Partners access compliance records, open jobs, and historical data.

• Automated Alerts: Deadlines are flagged before they become risks.

• Analytics: Data from visits informs preventative maintenance and asset management.

  
  

Case in Action

For one housing provider, our digital reporting reduced complaint handling times by 40%. Tenants received instant updates, landlords gained real-time visibility, and operatives prioritised urgent cases more effectively.

Future Innovation

We are exploring smart sensors to detect leaks, air quality issues, and energy waste before they disrupt tenants.

Conclusion

By combining technology with operational excellence, Cato Services is shaping a smarter, safer, and more transparent future for facilities management.