HOSPITALITY & LEISURE
Creating safe, inviting spaces for guests and communities
At Cato Services, we specialise in delivering tailored facilities management solutions for hotels, resorts, and leisure properties. We understand that the guest experience depends on reliability, comfort, and safety — and that means going beyond basic maintenance. Whether you run a boutique hotel or are part of a large branded chain like Holiday Inn, Mercure, or Courthouse, our services are designed to keep your property operating smoothly, beautifully, and in full compliance with industry standards.
REFURBISHMENT & UPGRADES
We carry out full and partial refurbishments of guest rooms, public areas, and service facilities. From updating furniture, décor, and fixtures to full bathroom, kitchen, or lobby makeovers, our team ensures that every space aligns with brand standards and delivers a fresh, welcoming look.
ANNUAL PLANNED MAINTENANCE
Our scheduled maintenance programmes are designed to prevent problems before they occur. We inspect and service heating, plumbing, electrical, roofing, HVAC, and other essential systems on a routine basis — helping to avoid breakdowns, manage costs, and ensure guest safety and satisfaction year-round.
EMERGENCY REPAIRS
& RAPID RESPONSE
When things go wrong — burst pipes, power issues, faulty locks, or water leaks — speed matters. We maintain a fast-response team to address emergencies immediately, minimising disruption to guests and preventing larger issues.
ROOM LOCK SPECIALIST SERVICES
Security and guest peace of mind are non-negotiable. Our specialist team handles room lock repair, replacement, or upgrades, ensuring locks are safe, compliant, and working reliably. From electronic access systems to traditional locks, we cover it all.
HOTEL COMPLIANCE
& SAFETY ASSURANCE
We manage all regulatory and safety compliance required in hospitality: fire safety, electrical safety, food service area hygiene, water system safety, temperature control, emergency lighting, and more. Our audits, inspections, and certification services help your hotel remain compliant with current legislation and ready for any regulatory review.
WORKING TOGETHER
Partnerships that work for hotels
At Cato Services, we believe in more than just delivering services — we believe in building solid partnerships with hotel operators. Our teams work closely with hotel management and operations staff to understand their priorities, from maintaining high standards of presentation to meeting compliance requirements.
We also recognise the importance of room availability and guest experience. All refurbishment, maintenance, and compliance works are carefully scheduled and managed to minimise disruption. By coordinating with operations staff, we ensure that services are delivered discreetly, efficiently, and with as little impact as possible on day-to-day hotel operations.
YOUR ADVANTAGE
What this means for your hotel
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Guest comfort & brand reputation remain intact — less downtime, fewer complaints, more positive reviews.
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Operational efficiency increases through close coordination with hotel teams.
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Compliance assurance gives you peace of mind — everything from safety certificates to statutory regulations is kept up to date.
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Minimal disruption means rooms remain available and services continue without interruption.
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Cost savings over time, because reactive repairs are reduced and major issues are caught early.